AidKit's new live video calling feature, developed at the request of our partners, is transforming the benefits application process by making it more convenient and accessible for everyone.
Live video calls allow applicants to show their documents directly over video, helping staff provide precise guidance on what is needed and how to complete forms correctly. This immediate, visual interaction eliminates guesswork and reduces errors.
For those living in remote areas or facing mobility challenges due to disability, illness, or lack of transportation, live video calls are a game-changer. They can complete their applications from home, ensuring broader access to essential benefits without the need for travel.
Interacting with a real person over video can reduce the anxiety often associated with government processes. Seeing a supportive and empathetic staff member face-to-face makes the process feel more personal and less daunting, encouraging more people to seek the help they need.
Language support is another critical advantage. Video calls facilitate the use of sign language interpreters and real-time interpretation services, making the process more inclusive for speakers of languages beyond English and those with hearing impairments.
Live video calls also speed up the application process by resolving issues on the spot. This reduces the need for back-and-forth emails or multiple phone calls, leading to quicker decisions and shorter waiting times for applicants.
The real-time nature of video calls allows staff to verify the authenticity of documents as they are presented, reducing the risk of fraud and application errors. This instant verification process helps maintain the integrity of the application system.
Flexibility is another major benefit. Video calls can be scheduled at times that are convenient for the applicant, including outside standard office hours. This adaptability is especially beneficial for those with demanding work schedules or childcare responsibilities, ensuring that everyone has a fair chance to complete their applications without additional stress.
By incorporating live video calls into the benefits application process, we’re making public benefits more accessible, efficient, and user-friendly. This technology helps us break down barriers, provide better applicant support, and ensure that everyone who needs assistance can get it from the convenience of their home.
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